Terms & Conditions

TERMS & CONDITIONS

Traffic and Parking violations	Full payment of fines + ₹500 per 30 days late in payment
No Show	Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up. No refunds would be applicable
Key/Helmet not returned at end of the reservation	₹800 for each, ₹500 for key
Vehicle Damage	The insurance claim will only be taken in case the estimate is above INR 20,000/- In case of the repair estimate is more than INR 20,000 - the customer has to bear The amount which is not covered under the insurance claim The rental amount for the number of days taken for repair The entire claim amount has to be paid by the customer upfront. Moto Bikez will refund the amount claimed under insurance to the
Towing and Impounding	No cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence.
GPS Holder	In case the GPS holder is missing or broken/damaged, a penalty of INR 500 will be levied on the rider.
Petrol	Moto Bikez does not provide fuel. The tariff mentioned is exclusive of fuel. Moto Bikez provides one-liter fuel while the amount of fuel while returning the vehicle. In case there is excess fuel in the vehicle at the time of return, Moto BikeZ In case there is a shortage of fuel in the vehicle, the fuel charges as applicable have to be borne by the rider.
Operating Hours	All our hub stations are operational from 9 AM to 9 PM only, In case the rider fails to pick up/return the vehicle by will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will
Misconduct	Any misconduct with the station executive by the rider under the influence of alcohol or otherwise will to any refunds in such case.
Customer Care Timings	09:00 AM to 10:00 PM

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